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THANKFUL for YOU: 20% Savings Ending Soon!

Posted in Coupon Savings, Savings, Sale on November 25th, 2008 by Bob
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Don’t pick up that turkey yet!  If you haven’t seen our ‘THANKFUL’ savings coupon, you might miss out: TWENTY PERCENT OFF all month long! Use coupon code ‘THANKFUL’ when you reach the checkout page, and you’ll get 20% deducted from your total.  Don’t worry if you’ve already used the coupon, because you can use it again and again. But time is running out, and the coupon expires November 30.

This coupon has NO MINIMUM PURCHASE. Combine it with free shipping available on every order, and what more can you ask for? Don’t forget to share the news with your friends, so they can take advantage of it, too.

How to get the savings? Click here to shop with us at GayHankies.com and place your order as usual. When you get to the checkout page, use the coupon code “THANKFUL” after you enter your credit card information. Look for the section “Gift Vouchers / Discount Codes,” then enter the Redeem Code “THANKFUL” then click on “Redeem”. You’ll see your savings on the next page.

THANKFUL for YOU: 20% Savings On Your Favorite Poppers… Or Anything Else!

Posted in Poppers, Coupon Savings, Savings on November 6th, 2008 by Bob
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I’m grateful for my friends and customers for making this business a success. My Fifth Anniversary Sale the last two months has gone well, and now it’s time for a new special for November: TWENTY PERCENT OFF all month long! Use coupon code ‘THANKFUL’ when you reach the checkout page, and you’ll get 20% deducted from your total. Use it again on your next order, and your next. Use it on Thanksgiving or on ‘Black Friday.’ Just use it by November 30.

This coupon has NO MINIMUM PURCHASE. Combine it with free shipping available on every order, and what more can you ask for? Don’t forget to share the news with your friends, so they can take advantage of it, too.

How to get the savings? Click here to shop with us at GayHankies.com and place your order as usual. When you get to the checkout page, use the coupon code “THANKFUL” after you enter your credit card information. Look for the section “Gift Vouchers / Discount Codes,” then enter the Redeem Code “THANKFUL” then click on “Redeem”. You’ll see your savings on the next page.

Ike Is Gone And We Are Back

Posted in Personal on September 16th, 2008 by Bob
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I’ve been offline for several days because of Hurricane Ike.  About a year and a half ago my partner and I moved fifty miles inland from our former home on Galveston Island.  At our new home in suburban Houston, we are still severely affected by the hurricane, having gone four days without power, but we are fortunate enough to have had no damage to our house and only minor damage to our yard and fences.  So many of our neighbors, both close by and in the greater Houston/Galveston region, were not so lucky.

Now that our power is back I will be getting GayHankies.com back up and running again as soon as possible.  Thank you all, very much, for your patience and support during this time.

If you can, I urge you to support the following charities which are doing a tremendous service to our region:

Fifth Anniversary Sale

Posted in Products, Poppers, Savings, Sale on September 8th, 2008 by Bob
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It’s five years now since I opened GayHankies.com, and I want to celebrate! Take a look at my Fifth Anniversary Sale. I hope these savings will make you feel like celebrating and having some fun, too. You’ll find specials on some of your favorite poppers and lubes, and there’s some condoms on sale, too.  Specials are good through October 31, 2008.

As always, every order qualifies for free shipping! Spend sixty dollars or more and I’ll upgrade your free shipping so your package comes by Priorty Mail.

I Make Mistakes. I Make Corrections.

Posted in Personal, Customer Service on September 5th, 2008 by Bob
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Yesterday afternoon I heard from a customer who let me know that I’d shipped his package to the wrong address.  As soon as I saw his email, I stopped what I was doing and looked into it.  Sure enough, I made the mistake, and he had missed out on two bottles of Jungle Juice.

I make a lot of mistakes, actually, more than my family, friends, clients, and past co-workers realized.  I’ve always told people that I’ve learned more from my mistakes than from the anything I do right.  You can’t learn anything from being perfect all the time.  Yes, I was one of those irritating people who made all A’s except for two B’s in college.  That’s another story.

Then I joined the workforce all those years ago, and I found that “real life” was a lot more complex than the classroom.  And I learned to welcome every mistake, however painful, admiting them immediately and then making corrections.  Or even better, I learned to tell my boss, “Look, I made this mistake and I corrected it, and now the program is better than it was…”  I got a reputation as a problem-solver and fix-it man, but all of that came with the knowledge that finding a solution sometimes meant trying ten different solutions — all of them wrong — and then trying the one that worked.

Fast forward years later, and now I work by myself, for myself, in my own home-office.  And I’d made a mistake, and this customer didn’t get what he should have had.

Once I had a chance to figure out what happened, I contacted the customer, apologized, and told him I would send him replace product in the morning.  He doesn’t know it yet, but I’ve sent him a little something extra in his package to emphasize how sorry I am and to make up for his trouble.

So all’s well that ends well.  Until next time.

As Seen In The BAR: Poppers And The Internet, Poppers And Your Health

Posted in Personal, Behind the Scenes, Poppers on August 29th, 2008 by Bob
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Last week I’d mentioned how some questions from a gentleman in San Francisco had led me to add the “Poppers And Your Health” page to this web site.  Now I can tell the story.

I received an email from Seth Hemmelgarn, a contributing writer for San Francisco’s famed Bay Area Reporter.  He told me that he was working on a story about selling poppers on the Internet, and he asked if I would agree to be interviewed for this.  That same evening we did an email interview, portions of which were included in a story published yesterday in the BAR: Activist, city address availability of poppers.  It’s a good article, balanced, well-written, and I think it’s worth a read.

What I didn’t know, until all of this, is that there are in San Francisco some voices who still repeat the discredited argument I last heard in the 1980s about poppers causing KS and/or HIV.  Of course they don’t.  It’s a virus that does it, and the way to deal with the virus to deal with your behavior and manage your risks.  I’ve been around since the beginning of the epidemic, and the message was drummed into me over and over again.  I’ve been around the block more than once, and I lived through the time when so many of us, me included, we too scared to even get close or achieve intimacy with another man.  Those days are over.  Although we will always live in a world of risks, we don’t have to live in fear anymore.

I have also learned that some of our more progressive communities have started public education efforts to better inform people about the effects and risks of poppers.  I’m all for that.  If someone has a heart attack because no one told him not to use poppers with Viagra, that’s a preventable crisis, maybe even a preventable death.

And, I have also learned that some wish to further restrict access to poppers.  On restrictions, well, I don’t get to to make those decisions, but I will always follow the law.  My opinion of them is as I’ve said before:  I’m your Daddy — in some places and times — and not your nanny.  I want people to grow up, educate themselves, and make their own responsible choices.

In keeping with that, I’m publishing here the text of the interview I had with Seth.  There’s a lot more information about myself here than I’ve chosen to make public before, and believe me, I do not do this lightly.  I do this in the trust that my customers are, in some ways, my friends.  This information is good for you to know, and it’s good for you to be aware of all the potential health issues if you choose to use poppers.  Don’t forget to read the Poppers And Your Health page.  Now here’s the interview:

Seth: Since selling poppers is illegal, and there’s debate that it causes more susceptibility to HIV infections, why do you sell them?

I realize they’re posted on the site as aromas and video head cleaners.

Bob: In general, selling “poppers” is not illegal;  what is illegal is selling specific formulas.  Here in Texas, they are sold openly in some gay and adult-oriented business.  I remember seeing the same arrangement when I lived in Southern California a few years ago and I saw them in a shop on Castro Street the last time I visited your city.

What I sell are products from PWD brands and other companies such as the ones described at the PWD web site in their section on USA formulas.  See:
http://www.pwdbrands.com/usa_formula.php

Although the products are not specifically labeled or sold as inhalants, it’s clear what people use them for.  The link to increased rates HIV infection was widely discussed in the 1980s but never proven.  Since that time, most prevention campaigns are focused on education and behavioral issues addressing how people have sex, especially condom use.  I believe each person has a responsibility to educate himself and make an informed choice about his behavior.  You’ll notice that I sell condoms and condom-friendly lubes on the site.

The specific reasons why I sell them is that it fills a market niche as a business that I can run from home while being here to care for my disabled partner, who is a lifelong Type 1 diabetic and quarter-century HIV survivor.  This is a very-small home-based business that I run by myself to supplement my other income as a free-lance programmer/consultant.  I started GayHankies.com a demo web site to teach myself a certain programming package, then added actual products as an experiment when one of my paid projects wound down and I needed to add to my income stream.  It helps, but it doesn’t pay my bills.

Seth:  How many units (if that’s the proper term) do you sell in a year? How have sales changed in recent years? Are specific numbers available for San Francisco?

Bob: Sales volume is small, possibly 125 to 175 bottles a month.  That would likely be over 1500 bottles a year; I’d have to check my accounting software for specific numbers.  I receive a few orders every day and process them each morning. Many of my customers live in small towns or suburban areas and don’t necessarily have easy access to gay stores or even an adult bookstore.  Others do live in big cities, including San Francisco, Los Angeles, Seattle, New York, and Washington, and there are a few in places like Palm Springs, Key West, and so on.  Most of these, I think, shop with me because of good customer service, value, convenience, and a sense of relationship.  I rely on mostly a small group of long-time customers who shop regularly.  I don’t keep specific numbers on how many are sold in each geographic location.   The trend for sales is up slightly from year to year, but I rely more on word-of-mouth and networking to get new customers than on advertising.

Seth: How much money do you make from selling poppers?

Bob: I’d rather not give a specific number, but it’s less than I make from the rest of my freelance work.

Seth: What’s your title?

Bob: I’m the owner.

Seth: Is there anything else you’d like to mention?

Bob: I can’t think of anything else.  Please let me know if you have more questions and also when the story will appear so that I can look for it online.

In a couple of follow-up emails, Seth asked about search-engine advertising, and I mentioned that I’d used Google’s AdWords service, which displays “sponsored links” for relevant ads when you search for something on Google.  For me, I’ve done it as an experiment but have never really found that my volume or budget was enough to evaluate if it is effective.

After that, my curiosity led me to wonder why he was asking about HIV and poppers, a good twenty years or more since I’d ever heard anyone mention the two in the same sentence.  A Google search led me to the health information about poppers provided by the Seattle/King Public Health Department.  After I read it, I decided that it was a good and responsible thing to add that to my web site.

And that’s the story.

Summer Blow Out 20% Discount Ends Soon; Poppers And Your Health

Posted in Customer Service, Behind the Scenes, Website Changes, Poppers, Coupon Savings, Savings, Sale on August 22nd, 2008 by Bob
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The 20% SUMMERBLOWOUT discount is ending in just a few days.  Be sure to take advantage of it before it expires. To get the discount, be sure to click through this link and read and follow the instructions.  You can keep using it until the end of August, but the discount does not happen automatically.  You do have to put it on your order during the checkout process.

While I have your attention, take a moment to look at the Poppers And Your Health page that I’ve just added to the web site.  Putting this information here was prompted by some very thoughtful questions from a gentleman in San Francisco (more on this later).  While I may (or may not) be your Daddy, I’m not your nanny and I’m not here to dictate how you live your life or how you have sex.  The health information is presented for you, so that you can make responsible and educated decisions.

How To Get Your 20% Discount, And More

Posted in Personal, Customer Service, Behind the Scenes, Coupon Savings, Savings, Sale on August 15th, 2008 by Bob
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I’ve heard from a couple of customers who failed to get their 20% SUMMERBLOWOUT discount.  One was quite irate, another was very friendly and understanding.  Before you shop, if you want to get the discount, be sure to click through this link and read and follow the instructions.  You can keep using it on as many orders as you want, all month long, but the discount does not happen automatically.  You do have to put it on your order during the checkout process.

And by the way, no I’m not giving away free bottles of Rush or Amsterdam.  That yellow box that appears when you get into the online store is telling you that if you buy Rush, then you will receive free condoms.   It’s written again on the Rush product page.  Anyhow…

As far as irate customers go, I’ve had one or two in my time.  Most of them don’t realize that GayHankies.com is actually just one person.   They seem to think there is some “company” here that’s making stupid mistakes or is out to take advantage of them.  Of course, they’re frustrated, and they don’t know it’s just me on the other end of the email.  I’m doing the best I can, and I’m being as careful and as patient as possible.  And yes, I do refund people’s money from time to time, sort of like a small-scale kinky Nordstrom, just to keep them happy and keep them coming back.

Unfortunately, I cannot make your experience perfect.  I can’t guarantee that any bottle of poppers that you buy won’t give you a headache, nor that it will be strong enough to satisfy, nor that it will stay fresh as long as you and I would like.  I can’t guarantee that the dildo you buy won’t be too big or too small, or that the suction cup will stick wherever you want to place it.  I can’t match prices.  I can’t keep the lube from drying out, nor from running out at the most inconvenient moment.

What I can do is listen to you, honestly and fairly, and do my best to fix the problems and satisfy your needs.  And of course, I make mistakes, and I do my best to correct them and learn from them.

This business is built on a small group of very loyal customers — you know who you are — and I’m very grateful to be able to think of you as friends unmet.

Summer Blow Out Coupon Code: Save 20% on Poppers, Lubes, and Everything Else

Posted in Coupon Savings, Savings, Sale on August 7th, 2008 by Bob
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The summer is hot here in Texas, but the economy is still cooling all over. I won’t recap the bad news you hear everyday, but here’s some good news to keep the chill away from your playtime: Now through the end of August, use coupon code SUMMERBLOWOUT and take 20% off your order when you spend $20 or more! Use it on poppers.  Use it on lubes.  Use it on whatever you want from GayHankies.com.

Click here to read how to get the savings using coupon code SUMMERBLOWOUT. You can use this coupon as many times as you want, so the savings keep coming all month long. And don’t forget to pass it along to a friend.


(Note: Promotion SUMMERBLOWOUT 20% off when you spend $20 or more expires August 31, 2008.)

Possible Shipping Delays: Edouard

Posted in Customer Service on August 4th, 2008 by Bob
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Surprise!  A tropical storm came out of nowhere and is coming to our neighborhood on Tuesday, possibly as a hurricane.  There is a possibility that I will not be able to ship orders that day.

Although we moved 50 miles inland last year and are no longer in a storm surge zone, there’s a possibility of power outages and other disruptions which would prevent me from taking care of your orders.  I appreciate your patience with whatever develops.