Shipping Method Questions
Posted in Behind the Scenes, Customer Service on June 29th, 2006 by Bob(Permalink)
Customers have been asking about shipping more frequently lately. Although the web site has always stated on the Shipping & Returns page that we ship by US Mail — almost always by Priority Mail — that information hasn’t always been clear to customers when they are checking out. Addressing that, I’ve added a couple of lines to the page where you select your Shipping Method to say more explicitly that US Mail is what we use.
Just to take this a little further:
- Almost everything is shipped by Priority Mail if it’s going to a US shipping address.
- If your order subtotal, before shipping and tax, is at least $50, you get Priority Mail shipping within the US for free, unless you have ordered a spray can.
- Orders with spray cans (e.g., Maximum Impact, Thunderbolt) are not shipped by Priority Mail (except once or twice by accident). According to the Postal Service, these types of pressurized containers are supposed to be sent by surface mail.
- If your spray can order is over $50, I’ll ship it for free, but I can’t ship it by Priority.
- Very small and light orders, such as a single hanky, will occasionally be sent by First Class.
- If your order has one or more items out of stock, the items which are in-stock will usually be sent by Priority Mail right away. The remaining items may be sent by Priority Mail or by First Class or surface mail depending on weight, cost, and other factors. Of course, I’ll work with you, and if you need your backordered item right away I’ll do what it takes to get it to you as quickly as I can.
- I discontinued Express Mail as an option on the web site because (a) it was seldom used; and (b) when it was used, I lost money on it. If you need something that quickly, let me know in your order comment and tell me that you pre-authorized additional charges for Express Mail. I’ll calculate the additional charge and let you know what it is when I ship the order.
Complicated, isn’t it? This is an evolving process. If you have suggestions for improvements, let me know.