I’ve heard from a couple of customers who failed to get their 20% SUMMERBLOWOUT discount.  One was quite irate, another was very friendly and understanding.  Before you shop, if you want to get the discount, be sure to click through this link and read and follow the instructions.  You can keep using it on as many orders as you want, all month long, but the discount does not happen automatically.  You do have to put it on your order during the checkout process.

And by the way, no I’m not giving away free bottles of Rush or Amsterdam.  That yellow box that appears when you get into the online store is telling you that if you buy Rush, then you will receive free condoms.   It’s written again on the Rush product page.  Anyhow…

As far as irate customers go, I’ve had one or two in my time.  Most of them don’t realize that GayHankies.com is actually just one person.   They seem to think there is some “company” here that’s making stupid mistakes or is out to take advantage of them.  Of course, they’re frustrated, and they don’t know it’s just me on the other end of the email.  I’m doing the best I can, and I’m being as careful and as patient as possible.  And yes, I do refund people’s money from time to time, sort of like a small-scale kinky Nordstrom, just to keep them happy and keep them coming back.

Unfortunately, I cannot make your experience perfect.  I can’t guarantee that any bottle of poppers that you buy won’t give you a headache, nor that it will be strong enough to satisfy, nor that it will stay fresh as long as you and I would like.  I can’t guarantee that the dildo you buy won’t be too big or too small, or that the suction cup will stick wherever you want to place it.  I can’t match prices.  I can’t keep the lube from drying out, nor from running out at the most inconvenient moment.

What I can do is listen to you, honestly and fairly, and do my best to fix the problems and satisfy your needs.  And of course, I make mistakes, and I do my best to correct them and learn from them.

This business is built on a small group of very loyal customers — you know who you are — and I’m very grateful to be able to think of you as friends unmet.

This entry was posted on Friday, August 15th, 2008 at 6:05 pm and is filed under Personal, Customer Service, Behind the Scenes, Coupon Savings, Savings, Sale. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.