All summer long we’ve been celebrating the 40th Anniversary of Stonewall and 40 years of Pride with the ‘PRIDE40′ 20% off coupon when you spend $40 or more. Now the summer months are coming to a close, and so are the savings.

Even if you’ve already used this coupon code, you can use it again now or share it with your friends — but don’t wait too long! The coupon expires August 31, 2009. Combined with fast, discrete FREE SHIPPING available on every order, including your favorite poppers at competitive prices, that’s a great deal!

If you’re wondering what to shop for, how about Jungle Juice Black Label, $19.95 for a big 30ml, imported from the UK. Add in a bottle of Jungle Juice Platinum at $16.95 and a bottle of Rush at $7.99, and — with the ‘PRIDE40′ coupon — you can get 20% off. You’ll save so much that it’s like getting the bottle of Rush for free!

How to get the savings? Click here for all the details and place your order with GayHankies.com. When you reach the checkout page, use the coupon code ‘PRIDE40‘ on the same page where you enter your credit card information. Look for the section “Gift Vouchers / Discount Codes” just below the payment information. Enter the ‘Redeem Code’ ‘PRIDE40‘ then click on “Redeem”. You’ll see your savings on the next page.

When I was a kid back in the 1960s, there was a Simon & Garfunkle song called “Keep The Customer Satisfied”.  Some of the lyrics are actually depressing, but part of the chorus popped into my mind today when I was handling a problem with a customer’s order:

Just trying to keep my customers satisfied,
Satisfied.

The problem, in this case, was that the customer had ordered several bottles of RUSH a few weeks back.  When he received them, he said, they didn’t smelll right, had an off color, and so on.  I hear about problems like this once in awhile, and when I do I try to work with the customer to come up with the right way to resolve the problem, keep him happy, and keep him coming.  You are important to me, because this business exists only because of you: “Just trying to keep my customers satisfied.”

A bigger problem, though, is that I’d heard from more than one customer in the last week or so about problems like this with their orders.  There were questions about whether I’d changed vendors, whether the product was genuine, and basically, “What happened?”

The answer, quite frankly, is I’m not sure.  I am using the same vendors I have for years, and in the case of RUSH and the other PWD brands, they are shipped to me directly from the Pac West Distributors warehouse.  (Yes, that’s what “PWD” stands for…)  It’s possible that there were some old bottles in one batch.  More likely, they may have become overheated, either in shipment from PWD in Indianapolis to me in Houston, or from me in Houston to my customers.

Regardless, I count on having a number of loyal and satisfied customers who keep coming back to shop with me again and again.  I don’t want to let you down, and whenever problems like this happen, I want to hear about it so that I can make it right.

The way to do that is to send me an email.  You can reply to your Order Confirmation email, or you can use the “Contact Us” form on the GayHankies.com web site.  Don’t look for a phone number.  That’s because there is no “us,” really, there’s only me, running a one-man business from home.  Using email instead of the phone is one of the things that allows me to manage my time and also do my consulting/programming work.  If I took questions or orders over the phone, I wouldn’t be able to get your orders shipped, the inventory restocked, or all my other work done.

When you send me an email, I’ll read it and reply as soon as I can.  That isn’t always as soon as I see it, but sometimes it is, even at night or odd times of day.  And sometimes it’s when I fit it in around my other responsibilities.  One thing you can count on is that I’ll get back to you, usually within the next day if not sooner.  And if you have a problem with your order, we’ll work out a solution.

“Keep the customer satisfied”  – Yes, SIR!

Bob